Contactez-nous

Faire une réclamation

Si vous souhaitez déposer une réclamation, vous pouvez contacter votre courtier en premier lieu. Vous pouvez également nous contacter aux coordonnées suivantes :

1 Rue St Georges, 2e étage
Paris 75009
France

Telephone: +33 (0)1 7081 5920
Fax:+44 (0)20 7082 5198 
Email: Beazley.complaints@beazley.com 

Si vous n'êtes toujours pas satisfait de la réponse que nous vous avons apportée, vous pouvez, si vous le souhaitez, soumettre votre réclamation à l'autorité compétente :

Insurance Ombudsman at the French Federation of Insurers (FFSA) / Le Mediateur de la FFSA
TSA 50110
75441 Paris Cedex 09
France
www.ffa-assurance.fr 
www.mediation-assurance.org

Le médiateur des assurances traitera les réclamations des titulaires de polices et des assurés qui sont des personnes physiques. Il ne traitera pas les plaintes émanant de tiers demandeurs ou bénéficiaires ou de toute personne morale.

Making a Complaint

In the event you wish to make a complaint, you may contact your broker in the first instance. Alternatively, you can contact us using the following details: 

Rosental 4
80331 Munich
Germany
Telephone: +49 (0)89 4520 54900
beazley.complaints@beazley.com 

Should you remain dissatisfied with the response you receive from us, you may if you wish, refer your complaint to:

The Insurance Ombudsman

Insurance Ombudsman / Versicherungsombudsmann e. V. Postfach 080632
10006 Berlin
Germany
Telephone: 0800 3696000
Fax: 0800 3699000

http://www.versicherungsombudsmann.de/home.html

An individual person can refer a complaint to BaFin at any time and without first submitting the complaint to the relevant insurer or the Insurance Ombudsman.

The Federal Institute for Financial Services

Federal Institute for Financial Services / Bundesanstalt für
Finanzdienstleistung (BaFin)
Graurheindorfer Straße 108
53117 Bonn
Germany

Telephone: +49 (0)228 29970299

http://www.bafin.de/EN/Consumers/ComplaintsContacts/ComplaintsToBafin/complaintstobafin_node.html

Making a Complaint

In the event you wish to make a complaint, you may contact your broker in the first instance. Alternatively, you can contact us using the following details: 

Avenida Diagonal 209-211
Torre Glories. Planta 28
08018. Barcelona
Spain

Telephone: +34 935 249 950
beazley.complaints@beazley.com 

Should you remain dissatisfied with the response you receive from us, you may if you wish, refer your complaint to Dirección General de Seguros y Fondos de Pensiones /

Directorate General of Insurance and Pension Funds

Paseo de la Castellana, 44
28046 Madrid
Spain
Tel: 902 19 11 11
www.dgsfp.mineco.es/reclamaciones

Complaints from individuals and corporate entities may be referred to the insurance regulator, the Directorate General of Insurance and Pension Funds (DGS). The DGS deals with complaints in respect of mass risks written by local and EEA insurers.

Making a Complaint

In the event you wish to make a complaint you may contact us on: 

22 Bishopsgate
London
EC2N 4BQ
United Kingdom

Tel: +44 (0)20 7667 0623
Fax:+44 (0)20 7082 5198

beazley.complaints@beazley.com 

Should you remain dissatisfied with the response you receive from us, you may if you wish, refer your complaint to:

Head office and office for German speakers:

Ombudsman of Private Insurance
In Gassen 14
Postfach 181
8024 Zurich
Switzerland

Tel: 044 211 30 90
Fax: 044 212 52 20

E-mail: help@versicherungsombudsman.ch

Branch office for French speakers:

Ombudsman of Private Insurance
Chemin des Trois-Rois 2
Case postale 5843
1002 Lausanne
Switzerland

Tel: 021 317 52 71
Fax: 021 317 52 70

E-mail: help@ombudsman-assurance.ch

Branch office for Italian speakers:

Ombudsman of Private Insurance
Via Giulio Pocobelli 8
Casella postale
6903 Lugano
Switzerland

Tel: 091 967 17 83
Fax: 091 966 72 52

E-mail: help@ombudsman-assicurazione.ch

Making a Complaint

In the event you wish to make a complaint you may contact us on:

65 Memorial Road (The Rutherford Building) Suite 320
West Hartford
Connecticut, 06107 USA
Tel: +1 (860) 677 3700
Fax: +1 (860) 232-3258
us.complaints@beazley.com

Should you remain dissatisfied with the response you receive from us, you may if you wish, refer your complaint to your relevant / local Department of Insurance for consideration.

Making a Complaint

In the event you wish to make a complaint you may contact us on:

First Canadian Place
100 King Street West
Suite 4530
P.O. Box 328
Toronto, Ontario M5X 1E1
Canada

Telephone: +1 (416) 601 2155
Fax: +1 (860) 679 0247
beazley.complaints@beazley.com 

Should you remain dissatisfied with the response you receive from us, you may if you wish, refer your complaint to: General Insurance OmbudService (GIO)
www.giocanada.org

Dépôt d’une réclamation

Pour déposer une réclamation, vous pouvez nous contacter aux coordonnées suivantes :

First Canadian Place
100 King Street West
Suite 4530
P.O. Box 328
Toronto, Ontario M5X 1E1
Canada

Télephone: +1 (416) 601 2155
Téléc: +1 (860) 679 0247

beazley.complaints@beazley.com 

Si vous n’êtes pas satisfait(e) de notre réponse, vous pouvez soumettre une réclamation à : General Insurance OmbudService (GIO)
www.giocanada.org

Making a Complaint

In the event you wish to make a complaint you may contact us on: 

138 Market Street, #03-04
Capita Green
Singapore 048946
Telephone: +65 6576 6288
Fax: +65 6636 1216
beazley.complaints@beazley.com 

Should you remain dissatisfied with the response you receive from us, you may if you wish, be eligible to refer your complaint to the local Ombudsman / EDR in your country.

Making a Complaint

In the event you wish to make a complaint you may contact us on:

1221 Brickell Avenue
Suite 1740
Miami, FL
33131
USA

Telephone: +1 (786) 843 3200
Fax: +1 (860) 679 0247
us.complaints@beazley.com 

Should you remain dissatisfied with the response you receive from us, you may if you wish, refer your complaint to your relevant / local EDR for consideration.