Methodology

About the Risk & Resilience research

During January 2024, we commissioned research company Opinion Matters to survey the opinions of over 3,500 business leaders and insurance buyers of businesses based in the UK, US, Canada, Singapore, France, Germany and Spain with international operations.

Survey participants were asked about their views on insurers and insurance, as well as on four categories of risk: 

• Cyber & Technology – including the threat of disruption, failure to keep pace with changing technology, cyber risk and IP risk.
• Geopolitical – including strikes and civil disruption, changes in legislation and regulation, economic uncertainty, inflation and war & terror.
• Business – including supply chain instability, business interruption, boardroom risk, crime, reputational and employer risk and failure to comply with ESG regulations and reporting requirements.
• Environmental – including climate change and associated catastrophic risks, environmental damage, greenhouse gas emission, pandemic, food insecurity and energy transition risk.

Of the firms surveyed, there was an equal split of respondents across company sizes of: US$250,000 - US$999,999, US$1m - US$9.99m, US$10m - US$99.99m, US$100m- US$999.99m, US$1 billion plus. 

With a minimum of 50 respondents per country per industry sector, respondents represented businesses operating in:

• Healthcare & Life Sciences
• Manufacturing, Retail, Wholesale and Food & Beverage
• Commercial Property, Real Estate and Construction
• Hospitality, Entertainment and Leisure (including Gaming)
• Financial Institutions and Professional Services
• Energy and Utilities (including Mining), Marine and Warehousing
• Public Sector and Education
• Tech, Media and Telecoms
• Transportation, Logistics, Cargo and Aviation

This year’s survey was undertaken between 05.01.24 and 17.01.24. In 2021 the survey was undertaken with respondents based in the UK and US only. In 2022 and 2023, the sample base also included respondents based in Canada and Singapore, and in 2024 the sample base was expanded to include respondents in France, Germany and Spain.

Contributors

Bethany Greenwood, Group Head of Specialty Risks
Florian Beerli, Head of Specialties & US Programs, Focus Group Leader – Product Recall
Elizabeth Cassarino, Underwriter – Executive Risk
Kamal Chhibber, Focus Group Leader Claims – International Financial Lines
William Clarke, Claims Team Leader – Executive Risk
Ryan Cleary, Claims Team Leader – Global Small Business Claims
Jayne Cunningham, Focus Group Leader – Environmental 
Letoyia Horton, Claims Focus Group Leader – Employment Practices Liability
Wayne Imrie, Head of London Market Wholesale Executive Risks
Lorraine Lloyd-Thomas, Underwriter – M&A
Alex Marti, Focus Group Leader – US Product Recall
Emma Pereira, Product Group Leader – International Management Liabilities
Jim Rizzo, Product Leader – US D&O
Lorena Segovia, Regional Manager – International Financial Lines, Continental Europe
Mike Tewfik, Underwriter – International TMB, Cyber Risks