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Inadvertent Release of Confidential Information

The Facts

Confidential information was inadvertently released. This was not a data breach, there was no bad actor, and the insured's cyber insurance policy was not triggered.

Our Response

The insured received the following services:

  • Crisis advisory services were provided
  • Recommendations given related to communications with impacted stakeholders and steps to be taken to prevent such an event from taking place again
  • Research conducted to determine whether the data released constituted PII. Recommended legal consultation

The Value

The value the insured received included:

  • Support for an event that didn't trigger any existing insurance coverage
  • The broker was pleased that his client received a no-fee consultation and guidance on steps to take

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