Results from our latest survey suggest that wearable tech and health apps are now ubiquitous, and generative artificial intelligence (AI) and machine learning will become increasingly commonplace. AI is already transforming diagnostic services and enabling early and efficient patient interventions, even as concerns persist over trust and bias.
As digital companies expand into bricks-and-mortar operations, there’s a sense the industry is coming full circle. Business leaders are poised to create a more seamless and integrated healthcare experience by combining the convenience of telemedicine with the insight of AI and the assurance of a traditional care setting.
As the industry evolves, our research shows its leaders are working ever more closely with their insurance partners to understand the range of risks they face. While some risks are obvious, such as ethical issues around the adoption of AI, others are less apparent.
Technology platforms, for example, can struggle to recognise the duty of care they owe users. Virtual care businesses can fail to protect against the liabilities that often arise if technology shortcomings or cyber threats undermine the performance of software or hardware.
