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How different delivers value

Inclusion
  • Investors

    Long-term record of consistent underwriting performance and dividend record.

  • Colleagues

    Enabling our people to learn, develop and progress. We employ talented people and invest in expanding their skills and helping them build rewarding careers.

  • Brokers and clients

    To ensure the best possible experiences and outcomes, we continue to monitor broker and client perceptions of our service in a variety of ways, including through detailed surveys.

  • Average for last 10 years

    94%

    Combined ratio

    34.2c

    Earnings per share

    19.6%

    Total shareholder return per annum

     

  • 85%

    Strong employee engagement

  • Outstanding Service Quality Marque

    For the eighth year running, we have been awarded the Outstanding Service Quality Marque 2024 for claims service by Gracechurch Consulting, the independent insurance research consultancy.

     

Inclusion