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Terminated Employee - "You'll be sorry"

The Facts

An employee was terminated at a restaurant located in an outdoor multi-tenant tourist attraction following an inappropriate interaction with a customer. While leaving the premises, the terminated employee told his co-workers that his employer 'would be sorry'. That night a large event was planned at the venue and security concerns existed.

The employer contacted the 24x7 number listed on their policy regarding their concern for impending violence. This call immediately triggered Crisis Management Services. 

Our Response

The insured received the following services:

  • Immediate research into open-source intelligence
  • Use of a geo-fence to monitor subject’s social media
  • Coordination with law enforcement as well as with insured's security force to enhance security at the venue 
  • Crisis management services to help with decision making and crisis communications

The Value

The value the insured received included: 

  • Support and empowerment of employees​
  • Outreach by police to employee-subject​
  • Prevention of an event of violence​
  • 24x7 access to support if needed