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Patient Threatens to Come Back With Gun and Shoot Everyone

The Facts

The parents of an adult bi-polar, double amputee came to the insured clinic to express concern about their son. Unable to reach the patient, the clinic called the police and a wellness check was requested. Police  concluded there were no concerns of self-harm. After the wellness check, the patient came to the clinic to meet with a nurse practitioner. During the visit he expressed unhappiness about the wellness check and said, “If anyone else calls the police on me I will come back here with a gun and shoot everyone.” 

Our Response

The insured received the following services:

  • Crisis management support
  • Assistance with threat assessment
  • Guidance on  police interactions
  • Addressing concerns about trespassing the patient, as there is nowhere else he can seek medical care other than the hospital ER
  • Security precautions to be taken

The Value

The value the insured received included:

  • Empowerment to implement strategies for both de-escalation and security enhancement, notwithstanding the perception of very limited options